PAVC

PAVC
Owned by City University of Hong Kong, we are a full service veterinary clinic established for over 32 years and situated on Liberty Road with 170 employees. Due to our continuous rapid expansion, we are seeking to immediate hiring of the following positions. We offer 5-day work, 10 working hours/day; 10 days’ annual leave and public holidays (total 131 shifted holidays/year) with medical insurance coverage. If you love to work and grow in a multicultural environment, please email your resume stating expected salary with recent photo to job.pavc@peaceavevet.com.hk (All information provided will only be used for recruitment related purpose)
Career
Experienced Vet Assistants (VA) (Day shift / Night shift)
Shifts:
Day Shift : 9:00 am – 7:00 pm / 1:00 pm – 11:00 pm / 11:00 pm – 9:00 am
Night Shift : 7:00 pm – 6:00 am / 11:00 pm – 9:00 am / 9:00 pm – 9:00 am
(12-hour shift with OT pay)

* For the position of Night Shift VA, additional night shift allowance will be offered. Extra paid day off/month will be granted if achieving good attendance

Requirements:
- Animal lover; F.6 / DSE graduate; fluency in both Chinese and English; grade C in Science / Math subjects is preferred but not a must
- At least one year of solid experience in animal welfare / working with animals / veterinary clinic; Priority will be given to the holder of AIRC certificate
- Strong interpersonal communication skills with positive attitude
- A commitment to teamwork and able to work under pressure
- High-caliber fresh graduate will also be considered.
Experienced Veterinary Technician
Day Shift : 9:00am – 7:00pm / 1:00pm – 11:00pm / 11:00pm – 9:00am
* night shift allowance and extra paid day off/month will be granted.

- Licensed as a veterinary technician
- Animal lover with relevant experience such as using blood machines, assist in surgery, ultrasound and
endoscope care, setting up and maintaining IV fluids etc.
- Proactive, strong communication skills and detail-mindedness
- A commitment to teamwork and ability to handle stress
Quality Service Specialist
Job duties :
• Provide guidance / training to operational staff on customer service / complaint management
• Provide recommendations to management for continuous process improvements
• Responsible for complaint case management including generating / maintaining procedures and
summarize complaint reports
• Ensure complaints are investigated in a timely manner including direct customer contact.
• Any other duties as assigned.

Requirements:
• Bachelor's degree required
• 3-5 years’ experience in the health care industry (or related industry) with complaint handling experience preferred.
• Possess strategic thinking, problem-solving, strong communication and collaboration skills
• Ability to work under pressure, adept at multi-tasking, prioritizing and meeting deadlines
• Ability to work in a multi-cultural environment
• Sensitive to confidentiality of data
• Computer proficiency
Customer Service Officers / Assistants (day shift)
Customer Service Officers / Assistants (day shift)

9:00 am – 7:00 pm / 1:00 pm – 11:00 pm

Requirements:

- Animal lover; F.5 / DSE graduate;
- Call Centre / Front Line Customer Service experience
- Good customer service and phone skills with positive and cooperative attitude
- Able to work in a team environment and under pressure
- Fresh graduate with good communication skills will also be considered.
- Immediately available is highly preferred
Customer Service Officers / Assistants (night shift)
Customer Service Officers / Assistants (night shift)

7:00 pm – 5:00 am /11:00 pm -9:00 am

Requirements:

- Animal lover; F.5 / DSE graduate;
- Customer service / front desk experience
- Good people skills with positive and cooperative attitude
- Able to work in a team environment and under pressure
- Fresh graduate with good communication skills will also be considered.